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Current Case Studies |
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Sentara
Overview
Intranet DASHBOARD (iD) was introduced to US-based healthcare provider Sentara to provide secure information and other business critical systems to their 10,000 physicians.
A sub-portal within the intranet is available to all 18,000 employees delivering a wide range of tools to help them in their everyday activities. It has improved communication and information-sharing across the organisation which comprises 87 different care giving sites in Virginia and North Carolina.
Client Profile
Sentara Healthcare is one of the most progressive and integrated health care organizations in the Unites States, providing services to more than two million people. Its four internet web sites cover 18,000 employees, 360,000 health insurance members, 10,000 physicians and millions of patients.
Sentara operates more than 87 care giving sites, including 7 acute care hospitals with a total of 1,722 beds, 3 outpatient care campuses, 7 nursing centers, 3 assisted living centers, and over 292 primary care and multi-specialty physicians.
| "We improve health every day"
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| - Sentara Mission
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The Challenge
In order to maintain their competitive advantage, the health care provider wanted to respond faster to changing critical information, to collaborate, and generally encourage more interaction between people within the organization spread over a number of locations.
The physician portal was being under-utilized and management felt a simpler, more user-friendly solution was required.
In line with other initiatives, Sentara was determined to become more aggressive in moving paper based communications, forms and process to the web.
In summary, Sentara needed a system that would:
- Save them untimely and costly application development.
- Provide a flexible platform that is both simple to use with a broad, holistic collection of business, collaboration and communication tools.
- Deliver cost reductions in terms of infrastructure, communications and process management and provide access to other business critical applications within a seamless portal environment.
- Provide multiple channels (sub-sites) to different areas of the organization as needed.
- Enable staff and physicians to quickly search across all information.
- Enable all areas of the organization to communicate with each other.
- Provide secure areas for physicians to collaborate.
The business case for Sentara Healthcare
Intranet DASHBOARD (iD) was considered a good, versatile product and great value for money with an Enterprise License. It would save Sentara money in set up, development and production time. The multiple tools available meant that IT did not have to spend months, if not years, in developing plug-ins or modules to satisfy their business requirements.
Of the 40 clever tools available, highlights included:
 | Content Publisher - ability to publish HTML simply from MS Word documents |
 | Nav Editor - accommodate a constantly expanding information structure with consistent and intuitive navigation |
 | Document Manager - an easy to use, integrated document repository |
 | Forms Manager and Feedback Director - convert hard copy forms to online forms |
 | Acronym Manager - manage medical and industry terms and definitions |
 | FAQs - create a database of Frequently Asked Questions and 'How-to's' |
 | News - encourage communications between different areas of the organisation. Re-user content |
 | Forums - facilitate discussion, knowledge sharing and communities of practice |
 | Calendars - share calendars within business units and teams |
 | Quicklinks - share mutually relevant resources amongst different user groups |
| "Purchasing the product was very easy, user-friendly and we had great support even though we are on the other side of the world".
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| - Phil Lanzafame, Director E-Business, Sentara
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The Solution for Sentara
In an implementation which took approximately 2 months to achieve, Intranet DASHBOARD delivered a consistent, flexible platform for both the staff intranet and physician portal. Sentara found it easy to install and provided them efficient infrastructure with a wide range of business and communication tools.
| "Compared with other intranet and extranet software we looked at, Intranet DASHBOARD was simpler, had more features, and contemporary functionality"
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Sentara moved from a centralized to a decentralized content publishing structure giving them better control and improving 'customer' satisfaction in the process. They were able to respond much more quickly to new business requirements by adding new channels, sub-sites and tools. The amount of people using the physician portal increased dramatically after installing iD.
| "Our physicians are very demanding and really enjoy using this product"
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| - Phil Lanzafame, Director E-Business, Sentara
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For more information on Intranet DASHBOARD please visit www.intranetdashboard.com or contact a consultant on +61 (0)3 9819 6333.
Find out more on Preparing Content for the Intranet, Governance Strategy Development, Information Architecture Planning, Training or any of the other services available to Intranet DASHBOARD clients.
For more information on Sentara please visit www.sentara.com
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